Consider the following components as your basic "rights" as a customer.

• Look for a company that educates its personnel.  Experienced personnel with technical training on application of product will produce the best results.
• Definition of quality for all products and services they offer.
• Knowledgeable sales personnel that provide clear options and benefits of different approaches to repairs.
• An easy communication process with client.
• A clearly defined customer service process with clients.
• A traffic control process that will not interfere with your customers or business.
• Proof of adherence to standards.
• Look for an established company that has been in business for several years.
• Scrutinize the lowest bid very carefully. After all, when it comes to materials and workmanship, ‘you get what you pay for.’
• Find out if the company has received national recognition and is active in the industry. You want a company that stays abreast of new techniques and developments.
• See if the company provides any value-added client services. Some companies co-sponsor educational conferences for property managers and offer a client course on maintenance. The idea being that the more educated that clients are, the better they can utilize the services.